Admin ERC - How to...
How to control a client computer remotely:
- Get ERC-Control
ERC-Control may be already stored on your hard-disk or can be downloaded from Inletex website at http://www.inletex.com/downloads.html.
- Start ERC-Control
When you have located the ERC-Control.exe file, double-click on its icon to launch it.
If no activation data can be found on your computer, you will see the following screens:
First, a welcome message.
Then, a registration prompt.
If you don't have an Activation Key, just click on the OK button to enter a 10 minutes trial session.
If you have an Activation Key, just type it and click on the OK button to enter an unrestricted session.
Once the application has started, you will see the ERC-Control interface.
- Adjust the Server (optional)
When ERC-Control has started, you may wish to choose a specific Server.
To choose a specific Server, click on the refresh button, select the desired location, and tell your client what is the Server to use.
- Generate the session Code
Generate a session code and give it to your client.
Once your client confirms that he has entered the Code and clicked on the Connect button, click on the Show Computers button and wait.
- What could happend?
When you click on the Show Computers button, you can face one of the two following situations:
- You can find your client's session Code in the connected clients list.
In that case, double-click on the correct item to be connected to your client's computer.
- Your client is not available.
In that case, you probably have to wait a bit more for the client, so click again on the Show Computers button.
If the client stays unavailable, check both the Server and the Code.
- Control of the remote computer
If everything worked fine, you can now control the client computer remotely.
- Close the session
To close the session, click on the Close session button that is located at the top right corner of the remote computer screen, or close the ERC-Control window.
ERC-Control will then tell you how much time you spent online with your client.
This information can be stored in your accounting or help desk system.
Client ERC - How to...
How to let a support agent control your computer remotely:
- Get ERC-Client
ERC-Client can be provided by your support agent, already stored on your hard-disk from a previous session or can be downloaded from Inletex website at http://www.inletex.com/downloads.html.
- Start ERC-Client
When you have located the ERC-Client.exe file, double-click on its icon to launch it.
Once the application has started, you will see the ERC-Client interface.
- Adjust the Server (optional)
The support agent will tell you what is the Server to use.
If the Default Server is not the one requested by the support agent, click on the refresh button and select the desired location.
- Get the session Code
The support agent he will give you a Code for the session.
To start the session, enter the Code given by the support agent and click on the Connect button.
- What could happend?
While starting the connection with the Server, ERC-Client may stop and report one of the following errors:
- You can be asked to check the code.
If that error occurs, you have made a typo, or the support agent has given you a wrong code.
- You can also be informed that there's no control listening.
If that error occurs, you have selected a wrong Server, or the Server is currently unavailable.
- Your computer is under remote control
After a short while, the support agent will be able to control your computer remotely.
To confirm this, a Close session button will be displayed on your screen and a new icon will take place in the taskbar.
- Close the session
To close the session, click on the Close session button that is located at the top right corner of your computer screen.
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How-To... 
